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Terms of Service
Last Updated: December 28, 2024
Summary: These terms govern your use of Satinesa's airport retail intelligence platform. By using our Service, you agree to these terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using Satinesa's platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
These Terms apply to all users, including airport operators, retail tenants, brokers, and individual users accessing our platform.
2. Description of Service
Satinesa provides an AI-powered airport retail intelligence platform that offers:
- Retail space visualization and management tools
- Automated ROI calculations and revenue predictions
- AI-generated reports, recommendations, and analytics
- Space matching and tenant placement services
- Real-time inventory and availability tracking
3. Account Registration
3.1 Account Creation
To use our Service, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
3.2 Account Eligibility
You must be at least 18 years old and authorized to represent your organization (if applicable). Accounts are for business use only.
4. Subscription and Payment
4.1 Subscription Plans
Service access is provided through subscription plans with varying features and pricing. Current plans and pricing are available on request.
4.2 Payment Terms
- Subscriptions are billed monthly or annually in advance
- Payments are processed via secure third-party providers (Stripe, PayPal)
- All fees are non-refundable except as required by law
- Prices may change with 30 days' notice
4.3 Free Trials
Free trials (if offered) are limited to one per organization. We may require payment information to prevent abuse.
5. User Responsibilities
You agree to:
- Use the Service in compliance with all applicable laws and regulations
- Provide accurate data when using platform features
- Not attempt to reverse engineer, decompile, or hack the platform
- Not use the Service for any unlawful, fraudulent, or abusive purpose
- Not share your account with unauthorized third parties
- Not scrape, crawl, or extract data from the platform via automated means
- Not upload malicious code, viruses, or harmful content
6. Intellectual Property
6.1 Our IP
Satinesa retains all rights, title, and interest in the Service, including:
- Software, algorithms, and AI models
- Platform design, interface, and user experience
- Trademarks, logos, and branding
- Documentation and training materials
6.2 Your Data
You retain ownership of data you upload to the platform. By using the Service, you grant us a limited license to:
- Process your data to provide the Service
- Generate AI analytics, reports, and predictions
- Create anonymized, aggregated data for platform improvement
6.3 AI-Generated Content
Reports, recommendations, and analytics generated by our AI remain your property, but we may use anonymized insights to improve our models.
7. Data Privacy and Security
Your use of the Service is also governed by our Privacy Policy. We implement industry-standard security measures, but no system is completely secure. You acknowledge that:
- Data transmission over the internet carries inherent risks
- You are responsible for backing up your critical data
- We are not liable for unauthorized access outside our control
8. AI and Predictive Analytics Disclaimer
⚠️ Important: Our AI-powered features provide predictions and recommendations based on historical data and algorithms. However:
- AI predictions are estimates, not guarantees
- Revenue forecasts may not reflect actual future performance
- You should conduct your own due diligence before making business decisions
- We are not liable for financial losses based on AI recommendations
9. Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted access. The Service may be unavailable due to:
- Scheduled maintenance (announced in advance)
- Emergency repairs or security updates
- Third-party service outages (hosting, AI APIs)
- Force majeure events
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Satinesa is not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid in the past 12 months
- We do not guarantee specific business outcomes or revenue increases
- You assume all risk for decisions made using the platform
11. Indemnification
You agree to indemnify and hold Satinesa harmless from any claims, damages, or expenses arising from:
- Your violation of these Terms
- Your misuse of the Service
- Your violation of any laws or third-party rights
- Data you upload to the platform
12. Termination
12.1 Termination by You
You may cancel your subscription anytime through your account settings. Access continues until the end of your billing period.
12.2 Termination by Us
We may suspend or terminate your account if you:
- Violate these Terms
- Fail to pay subscription fees
- Engage in fraudulent or abusive behavior
- Pose a security risk to the platform
12.3 Effect of Termination
- Your access to the Service ends immediately
- Your data may be deleted after 90 days (request export before termination)
- No refunds for partial billing periods
13. Governing Law and Disputes
These Terms are governed by the laws of the European Union and applicable member state law. Any disputes shall be resolved through:
- Good faith negotiation between parties
- Mediation (if negotiation fails)
- Arbitration or courts in our jurisdiction (if mediation fails)
14. Changes to Terms
We may modify these Terms at any time. Changes will be effective:
- Immediately for minor updates (clarifications, bug fixes)
- 30 days after notice for material changes
Continued use after changes constitutes acceptance. If you disagree, you must stop using the Service.
15. Miscellaneous
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Satinesa.
15.2 Severability
If any provision is found unenforceable, the remaining provisions remain in effect.
15.3 No Waiver
Our failure to enforce any right does not waive that right.
15.4 Assignment
You may not assign these Terms without our consent. We may assign them to successors or affiliates.
16. Contact Information
Questions about these Terms? Contact us: