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Security

Your data security is our top priority. We implement enterprise-grade security measures to protect your information and maintain the integrity of our platform.

Data Protection Practices

Encryption Standards: All sensitive data is encrypted using AES-256, the same standard used by financial institutions and government agencies. Data transmitted between your browser and our servers is protected by TLS 1.3, the latest transport security protocol.

Access Management: We implement principle of least privilege—users only have access to data necessary for their role. Administrative access requires multi-factor authentication and is logged for audit purposes.

Secure Development: Our engineering team follows secure coding practices including input validation, output encoding, parameterized queries to prevent SQL injection, and regular dependency updates to patch known vulnerabilities.

Compliance & Certifications

We maintain compliance with European data protection regulations and are pursuing SOC 2 Type II certification to meet enterprise security requirements.

Incident Response

Despite our best efforts, no system is 100% secure. In the event of a security incident:

• Our incident response team activates within 1 hour
• Affected users are notified within 72 hours (GDPR requirement)
• We work with security experts to contain and remediate the issue
• Post-incident reports are published for transparency
• Regulatory authorities are notified as required by law

Your Role in Security

Security is a shared responsibility. You can help protect your account by:

• Using strong, unique passwords (minimum 12 characters)
• Enabling multi-factor authentication (MFA)
• Not sharing account credentials with unauthorized users
• Logging out when using shared devices
• Reporting suspicious activity immediately
• Keeping your browser and operating system updated

Third-Party Security

We carefully vet all third-party services that process your data:

• Cloud Hosting: AWS/Azure with EU data center locations
• Payment Processing: Stripe (PCI DSS Level 1 certified)
• AI Services: OpenAI API, Azure AI (enterprise agreements with security SLAs)
• Analytics: Privacy-focused providers, anonymized data only

All third-party vendors sign data processing agreements (DPAs) and undergo security assessments before integration.

Vulnerability Disclosure

We welcome responsible disclosure of security vulnerabilities. If you discover a security issue:

1. Email [email protected] with details
2. Do not publicly disclose the issue until we've had time to address it
3. We'll acknowledge receipt within 48 hours
4. We'll work with you to understand and fix the issue
5. We may offer recognition in our security hall of fame (with your permission)

Security Updates

We continuously improve our security posture. Major security enhancements are announced via:

• Platform notifications
• Email to account administrators
• Public changelog (for non-sensitive updates)

Questions?

For security-related questions or to report a concern:

• Security Team: [email protected]
• General Contact: C